Terms & Conditions

Booking Terms and Conditions of Stay

By making any Booking to stay with us you agree to accept the following Booking Terms and Conditions of Stay.

Booking Terms

  1. Bookings

 

  • Bookings are made when we have confirmed your reservation and received an agreed payment as a deposit. Payment should normally be by an accepted credit or debit card via our web site; or by agreement: cheque, cash or bank transfer.
  • Bookings may also be made via an Agent under their own Booking Terms but will be subject to our Conditions of Stay.

 

  1. Payments

 

  • A booking fee of 10% of the total cost is payable at the time of Booking. This fee covers the costs of reserving your holiday and is non-refundable unless we subsequently cannot provide your chosen cottage. The fee is deducted from the cost of your stay with us.
  • The full cost of the stay less the booking fee is due 10 weeks before arrival at the latest.

 

  1. Prices
    • The price includes linen, towels, energy, water, welcome pack and logs for those cottages with a fire
    • You may be, at our discretion, subject to additional charges in the event of breaches of these Booking Terms and Conditions of Stay.

 

  1. Availability

 

  • In the event that we need to close the cottage for whatever reason prior to your arrival we will help you find alternative accommodation of a similar standard and offer you a holiday deferment or a credit note or a full refund.
  • If we need to close the cottage during your stay, we will help you find alternative accommodation and will refund you the pro-rata rate for the period remaining.
  • We will not be liable for any other costs whatsoever arising from this action.

 

  1. Arrival and departure

 

  • During the current Government Corona Virus restrictions, normal check-in is between 18.00 and 22.00 and normal check-out time is 09.00 due to the extra cleaning protocols required to keep you safe.
  • Normally check-in times are between 17.00 and 22.00; normal checkout time is 10.00
  • Under normal circumstances times outside of these may be agreed with us prior to arrival or during your stay but cannot be guaranteed.
  • A late check-out for whatever reason, unless previously agreed, will be subject to an extra charge if this affects the servicing of the cottage or the arriving guest.
  • It is normally acceptable to pack up and leave your car here until 3pm latest and enjoy the rest of your final day; but this must be agreed with us.
  • In the event you may not be able to vacate the property and we agree you can stay, you will be liable for the full costs of the normal booking periods for the property and you will indemnify us for losses arising from claims from guests with bookings for the property that need to be cancelled or amended.

 

  1. Cancellations and Amendments

 

  • To amend or cancel your Booking, call us on 01803 606938
  • It is strongly advised that you have adequate travel insurance for unexpected events that could affect your holiday.
  • If you cancel your booking before 10 weeks we will refund any payments made, less the non-refundable booking fee.
  • If you wish to amend your booking before 10 weeks we will normally allow deferment within 12 months of the original booking date, subject to availability and any price change. Any payments made will be held as part payment for that stay.
  • If you cancel or amend your confirmed booking within 10 weeks of the arrival date we will try and re-let the accommodation. Whatever the outcome we will normally charge for any losses arising from the cancellation up to the full value of the original booking.
  • Bookings through our Agent will be subject to their own cancellation conditions.

 

  1. Our right to terminate your stay

We reserve the right to terminate your stay without being liable for any refund or compensation where you engage in what we consider as unacceptable behaviour that causes a disturbance or nuisance to us, our neighbours or other guests; or you breach any Booking Conditions or Conditions of Stay.

  1. Liability

 

  • Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the value of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
  • We do not accept liability for any accident or loss from your car while on our premises, or the loss of valuables while left in the cottage.
  • We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.
  • You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. For clarification this includes damage other than normal wear and tear and also includes damage to mattresses and any extra cleaning due to failure to comply with the Conditions of Stay.

 

Conditions of Stay

These conditions of any stay with us are applicable to all guests, whether the booking is made direct with us or through an Agent.

 

  1. Special conditions relating to Corona Virus

During the period of Government special measures relating to regulating the spread of Corona Virus the following conditions of staying with us will apply to all guests, until we deem it appropriate to vary, based on Government guidance.

  1. All guests must confirm to us, immediately prior to arrival that they:
    • Are not exhibiting symptoms of Covid-19
    • Have not been tested positive for Covid-19 within the last 14 days
    • Are not self-isolating for symptomatic reasons
    • Have not been knowingly in contact with a person who has been tested positive for Covid-19 during the previous 14 days
    • Are not part of the ‘Track and Trace’ NHS system
    • Any guests that cannot comply with 1.1 to 1.5 above must not travel to us.
    • Any guests who do not provide the information in 1.1 to 1.5 above must not travel to us and their booking will be cancelled without refund.
    • A credit note will be issued to cover the cost of the original booking valid for 12 months, if you provide us with evidence of:
      • you have had a positive virus test result in 1.2 above or
      • you have other documented evidence that you were instructed not to travel by the NHS or Government and
      • you do not have travel insurance to cover a cancellation;
    • We will not be liable for any other costs or claims whatsoever from these actions.

 

  1. All guests will immediately inform us and return home to self-isolate if, during their stay:
    • They exhibit symptoms of Covid-19 or
    • They test positive for Covid-19 or
    • They are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system
    • In an exceptional circumstance and with our agreement only, guests who cannot immediately return home and stay in their cottage to self-isolate will be responsible for all normal charges and costs for the cottage and any loss of income incurred by us. They must also comply with the following:
      • All guests must stay in their property and not visit any public spaces
      • Guests must use local food delivery services only and advise them of their condition.
      • All communications and checkout must be remote
      • There will be no property servicing or repairs unless in an emergency
      • Rubbish must be placed outside the front door at a prearranged time
      • There must be no outside visitors to the property other than medical personnel.
      • Guests must remotely contact us prior to checking out to provide an update on their condition.
      • If the fire alarm sounds, normal evacuation procedures must be followed, but the guest will isolate themselves from other guests at the car park assembly point.
    • We will not be liable for any costs or claims whatsoever arising from any of these actions.

 

 

  1. All guests must inform us if, within 14 days of their return home:
    • They exhibit symptoms of Covid-19 or
    • They test positive for Covid-19 or
    • They are informed that they have been in contact with a person who has tested positive for Covid-19 either informally or via the NHS Track and Trace system

 

  1. In the event that we have a confirmed or suspected case of Covid-19 in a cottage then a special cleaning regime will be initiated after those guests leave. This may affect the arrival date of the next guests.
    • Under these circumstances we may defer, at our discretion, the start date of your stay by up to typically (but not limited to) 24 hours to initiate a special cleaning regime to ensure we minimise the risk to you.
      • We will refund pro-rata for any nights lost from your holiday.
      • In the event that you will lose a reasonably substantial part of your stay then we will offer a credit note valid for one year for a stay on an alternative available date.
    • We will not be liable for any other costs or claims whatsoever arising from these actions.

 

  1. Housekeeping

 

To reduce the risk of transmission to us and our family:

  • All linen and towels must be bagged up in the yellow laundry bags provided and deposited outside the front door prior to departure.
  • All table cloths, oven gloves, tea towels and bath robes must be placed in a black sack provided and deposited outside the front door prior to departure.
  • Food must be removed and disposed of and all waste bins emptied in to the general and recycling bins provided by the main entrance.
  • There will be no interim servicing of the accommodation
  • No maintenance will be undertaken within the property while guests are staying unless it is deemed by us as essential or an emergency

 

  1. General Conditions

We have the following general conditions of stay to enhance the comfort and wellbeing of all our guests. 

  1. There is STRICTLY no smoking while inside the cottage at any time. We will terminate your booking without notice and without being liable for any refund or compensation and we will charge a special cleaning surcharge of £100 if you smoke while you are anywhere inside the cottage or there is a smell of smoke inside the cottage on your departure.
  2. We accept one clean, small (typically less than 7.5 kg) well behaved dog subject to our Dog Rules in Mallock Cottage and Magnolia Cottage only. See Dog Policy below.
  3. Children must be 10 or over, well behaved and supervised at all times and are accepted in Mallock Cottage only.
  4. The quiet and peaceful ambiance of our properties are very important to us and our neighbours in such a quiet village and therefore guests must not make any what we deem as unreasonable noise in particular between 22.00 and 08.00
  5. The cottage must be left reasonably clean and tidy. Any requirement for additional and what we deem as unreasonable cleaning will be charged extra.
  6. Food must be removed and disposed of and all waste bins emptied in to the general and recycling bins provided by the main entrance.
  7. Any breakages or damage should be reported to the owners at the earliest possible time allowing alternatives to be purchased or repairs made prior to the arrival of subsequent guests. This may be charged at cost, at our discretion.
  8. There is parking for a maximum of 2 small/medium sized cars parked considerately and in tandem for Mallock Cottage and one car each for Magnolia and Wisteria Cottages. No commercial or camper vans are allowed.

 

  1. Dog Policy

We will welcome a small dog into Mallock Cottage or Magnolia Cottage. However, our cottages are top quality and are enjoyed by many guests that do not have dogs. Therefore, our policy is super strict and you need to be aware of the following requirements before booking and during your stay. Failure to comply with these rules may result in you being asked to leave without compensation.

  1. We only accept small breed dogs typically less than 7.5 kg;
  2. We do not accept puppies or dogs that are not house trained
  3. You must advise us at the time of booking that you wish to bring your dog, the type and size.
  4. We make a £25 charge per week or part thereof.
  5. Dogs must be under strict control at all times while in the property and grounds.
    • The deck area in Mallock Cottage is not secure so your dog may need to be kept on a lead whilst enjoying the outside space.
    • The courtyard of Magnolia Cottage is secure but you need to keep a close eye to prevent fouling in this area.
  6. Any fouling of outside areas must be cleared up without delay. Any ‘accidents’ inside on hard floors should be thoroughly cleaned. If carpets are soiled you should advise us immediately so that we can use a carpet cleaner to remove.
  7. The pet owner must bring the dog’s bed, cage or basket for sleeping in.
  8. Dogs MUST NOT be left alone in the property or elsewhere at any time.
  9. Dogs MUST NOT lie on beds.
  10. Dogs MUST NOT lie on sofas and chairs unless covered with a throw. We provide these.
  11. Dog owners must ensure that their pets are clean and free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent & potentially significant charges.
  12. After walks, soiled dogs should be washed and dried outside the property before entry.

3. Facebook competitions

  1. The promoter is Cockington Cottages
  2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Cockington Cottages and their close relatives and anyone otherwise connected with the organisation or judging of the competition. There is no entry fee and no purchase necessary to enter this competition.
  3. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  4. We have the right to allow more than one entry per competition at times. We will notify specifically in the post if this is the case
  5. Closing date for entry will be stated in the post of the Facebook page. After this date, the no further entries to the competition will be permitted.
  6. No responsibility can be accepted for entries not received for whatever reason.
  7. The rules of the competition and how to enter are clearly stated in the Facebook post. Entrants need to Like the post only. To be entered into the competition you are not expected to like the Facebook page, share the post, comment or tag a friend. People can, of course, perform any of those social actions, but do so by their own will.
  8. If the prize is for a stay, the winner will be required to pay a £100 damage deposit 7 days prior to their stay. This will be refunded in full, assuming no damage is made to the property, within 7 days of departure.
  9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  11. The prize will be clearly stated in the Facebook Post and will be subject to availability
  12. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  13. Winners will be chosen at random
  1. The winner will be notified by via private message on Facebook and within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  2. The promoter will notify the winner when and where the prize can be collected
  3. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  4. The competition and these terms and conditions will be governed by [English] law and any disputes will be subject to the exclusive jurisdiction of the courts of [England].
  5. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, go to our website
  6. The winner’s name will be available via our Facebook page
  7. Entry into the competition will be deemed as acceptance of these terms and conditions.
  8. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Cockington Cottages and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.cockingtoncottages.co.uk/privacy-policy

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