- We collect and process your personal information & data in the following ways:
On our website when you make a reservation or when you use our contact form for an enquiry we collect the following:
- Contact information including email address, phone number, postal address and postcode.
Credit & Debit Card payments are made through ‘Stripe’, a secure PCI compliant banking company. We will never ask you to provide us with this information directly and we do not hold any payment data.
Both Bookalet and Stripe are independent companies with their own privacy policies and data protection requirements.
If you contact us (by phone, email, text or otherwise), we may keep a record of our correspondence with you.
Whilst on the premises we use closed circuit television externally for the protection of our properties that may capture or record images of guests and visitors to our properties.
- Links to other websites
Our website contains links to other websites of interest. However once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
- What we do with the information we gather:
- Internal record keeping for our business accounts against each booking.
- If you sign up to our contact list , we may periodically send promotional emails containing news, special offers, competitions or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we safeguard and secure your information by preventing unauthorised access through password protection on computer equipment and securely locking away any paper printouts.
- Opt out
Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.
- Non-disclosure to third parties
We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.
- Retaining personal information
We retain personal information about you for 7 years in order to fulfil our legal obligations to retain records for tax authorities. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
We do not collect sensitive personal data.
- Getting in contact
If you would like to review, access, amend or update your information please contact:-
This policy was updated on 1 May 2018.